Shipping policy

Shipping Policy - PET-DIY

At PET-DIY, we are committed to ensuring that your order is delivered to you in a timely and safe manner. Below is our shipping policy, outlining how we process, ship, and deliver your purchases.

1. Processing Time

• All orders are processed within 1–2 business days of receiving your payment, except for customized or personalized orders, which may take longer due to production time.

• Customized Orders: Please allow an additional 3–7 business days for the processing and production of personalized items (such as custom pet photos or engravings).

• Orders are not processed on weekends or public holidays.

2. Shipping Methods & Delivery Times

We offer several shipping options to ensure the best service possible:

• Domestic Shipping: All domestic orders (within the U.S.) are shipped via [Carrier Name, e.g., USPS, UPS, FedEx]. Delivery times may vary depending on location.

• International Shipping: We ship internationally to most countries. Delivery times for international orders can vary between 7–14 business days, depending on the destination country and customs processing.

3. Shipping Costs

• Free Shipping: We offer free standard shipping on all orders over $99 within [Country]!

• Flat Rate Shipping: For orders below $99, the standard shipping fee is $5.99.

• Expedited Shipping: For expedited shipping, a flat rate of $25.99 will apply to all orders.

Please note that shipping fees are calculated at checkout and are based on the shipping method and delivery address you choose.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your order through the carrier’s website.

5. Shipping to Multiple Addresses

At this time, we can only ship to one address per order. If you would like to send gifts or products to multiple addresses, you will need to place separate orders for each address.

6. Customs, Duties, and Taxes (International Orders)

• Customs Fees: International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient. These charges are determined by the destination country’s customs department.

• Customs Declaration: We are required by law to declare the full value of the merchandise when shipping internationally. Please be aware that your country's customs regulations may cause delays in the delivery time.

7. Order Issues / Delays

• Shipping Delays: While we make every effort to ensure that your order arrives on time, delays may occur due to reasons outside of our control, such as weather conditions, holidays, or customs delays.

• Lost or Stolen Packages: Once your package is marked as delivered, we are no longer responsible for lost or stolen packages. If you suspect your package is lost or stolen, please contact the carrier directly. We are happy to assist you with the claim process if needed.

8. Shipping Restrictions

• We currently do not ship to P.O. Boxes.

• We do not ship to certain international regions due to carrier limitations. If your location is unavailable, you will be notified during checkout.

9. Change of Address

If you need to change your shipping address after placing your order, please contact us as soon as possible at [Your Contact Email]. If your order has already been processed or shipped, we may not be able to update the address, but we’ll do our best to assist you.

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This Shipping Policy provides clear information about processing time, shipping options, costs, and other essential details. Feel free to adjust it based on your shipping providers, destinations, and specific business requirements!